Customer Success Manager Job at Reforged Labs Inc., San Francisco, CA

eHhwdmZLTXhIcy9KQWJIZ0NjRXZldHIvZUE9PQ==
  • Reforged Labs Inc.
  • San Francisco, CA

Job Description

Top 3 reasons to join us

  • Work on AI agents that power top global gaming studios
  • World-class team from Harvard & FAANG
  • Competitive salary and bonus with proven market fit

About Us

Reforged Labs is the creator of Boa, the AI creative intelligence agent that helps mobile game marketers answer all their questions about what ads are performing, why they work, and what to create next.

The AI agents we build help mobile-game marketers create, test, and scale winning ad creatives. Our stack combines retrieval-augmented generation, multimodal models, and billions of gameplay and ad-performance signals.

Were a small but fast-growing team with backgrounds from Google, Microsoft, Apple, and Harvard. Were backed by world-class investors, including DCM, Y Combinator, the founder of King and Sky Mavis, and executives from Niantic and Pocket Gems.

The Role

Were looking for our founding Customer Success Manager who will be the trusted advisor to our customers, from onboarding to retention. You will not only work directly with customers to drive value, but also design the systems, playbooks, and strategies that define our new Customer Success function. This role is perfect for someone who is deeply curious, customer-obsessed, and energized by building strong, long-term relationships. This is a foundational role that will shape how we support, engage, and grow our customer relationships from the ground up.

Responsibilities:

  • Own the customer journey: Onboard new accounts, provide training, and build relationships that drive product adoption.
  • Build playbooks and workflows: Help create scalable systems for onboarding, success planning, and check-ins.
  • Be the voice of the customer: Advocate for customer needs internally with Product and Engineering teams.
  • Drive outcomes: Proactively help customers realize value, meet their goals, and achieve success benchmarks.
  • Resolve issues quickly: Triage support tickets, answer questions, and surface feedback effectively.
  • Renew and retain: Monitor account health, lead renewal conversations, and identify expansion opportunities.
  • Collaborate cross-functionally: Partner with Sales and Marketing to support customer growth and referenceability.

Ideal Skills and Experience

  • 3 - 6 years in a customer-facing role (Customer Success, Solutions, Account Management, etc.), ideally in a startup or high-growth environment.
  • Proven experience creating or evolving customer-facing systems or processes.
  • A proactive, self-starter mindset. Youre comfortable building from scratch and wearing multiple hats.
  • Excellent communication skills and strong relationship instincts.
  • Deep empathy for customers and a passion for helping them succeed.
  • Bonus: Experience with B2B SaaS, technical users, or early-stage customer development.

What We Offer

  • Annual offsites and a dedicated learning budget
  • Flexible PTO
  • Health insurance stipend
  • Remote role with in-person meetups
  • Competitive compensation
  • Direct impact and visibility with leadership

Reforged Labs is an equal-opportunity employer. We value diverse perspectives and believe they make better products.

#J-18808-Ljbffr

Job Tags

Full time, Remote work, Flexible hours,

Similar Jobs

Tandym Group

Medical Assistant - (OBGYN) Job at Tandym Group

 ...health services organization is currently seeking a certified Medical Assistant (MA) to join one of their facilities in Brooklyn. About...  ..., clinical, and documentation skills. Seniority Level ~ Entry level Employment Type ~ Full-time Job Function... 

The Austin Company

Architectural Intern - Summer 2026 Job at The Austin Company

 ...for industrial and specialized commercial markets. The Electrical Intern actively works...  ...architectural design disciplines. Throughout the summer, the interns choose a project, decide a...  ...in the office. By the end of the summer internship, students gain an understanding for the... 

WFA Staffing Group

High Reach Forklift Driver Job at WFA Staffing Group

Job Description Job Description We are recruiting a High Reach Forklift Driver to join our team! Your position will focus on safe and efficient movement of products and materials. Responsibilities: Operate various vehicles for storage or removal of materials Prepare products... 

Treasure Island Hotel & Casino

Specialty Vietnamese Cook - Pho Restaurant Job at Treasure Island Hotel & Casino

It is the primary responsibility of the Cook - Chinese Specialty to assist the Executive Room Chef with the preparation of specialty menu items using specialized cooking techniques. All duties are to be performed in accordance with departmental and T Cook, Restaurant, ...

Allied Universal

Security Supervisor Job at Allied Universal

At Allied Universal, located in the heart of Conshohocken, Pennsylvania, we take pride in merging high-caliber security personnel with cutting-edge technology to deliver unmatched security solutions. We are currently seeking a dedicated Security Supervisor to join our...