Job Description

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as Twilio’s next Senior ABM Manager, Expansion. About the job This position is needed to develop, implement, and refine 1:1 and 1:few account-based marketing programs focused on high-priority accounts to drive expansion within existing customers. The role collaborates closely with Integrated Campaigns, SDRs, AEs, and CSMs to deliver targeted, personalized multi-channel campaigns and impactful marketing plays that deepen customer engagement and accelerate revenue growth. The position owns program performance, leverages data for optimization, and delivers a personalized customer experience. Responsibilities In this role, you’ll: Directly align with the Existing Business sales team, Identifying and prioritizing target accounts for 1:1 and 1:few for expansion. Build and launch personalized multi-channel campaigns for target accounts (email, ads, direct-mail, landing pages, and events). Leverage account intelligence and intent data to inform targeting, messaging and campaign design. Be data-driven, monitoring campaign performance, optimizing programs, and providing actionable insights to sales on account engagement. Manage and execute persona-based ads for Existing Business accounts with a focus on impact and optimization. Track and report account-level engagement and progression through the funnel, and overall performance. Support and co-create expansion focused sales plays through personalized content and tactics. Own and execute 1:1 custom events and experiences designed to accelerate deals and deepen engagement with key decision makers. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required 10+ years of experience in B2B Marketing, and 8+ years in an ABM related field. Proven track record of building and executing account-specific omnichannel campaigns that drive impact for new business. Experience in leveraging intent data, account intelligence, and personalization tactics for expansion. Skilled in orchestrating 1:1 and 1:few executive engagement experiences and custom events. Ability to use ABM and performance marketing tools (6sense, Marketo, Tableau, Looker, etc). Strong analytical skills with the ability to translate campaign data into actionable insights. Experienced in applying insights to optimize campaigns and familiar with MQA models. Demonstrated problem-solving skills focused on data-driven improvements and proactively removing roadblocks. Excellent communication and stakeholder management skills with both sales and marketing teams. Desired Background in enterprise SaaS or complex B2B buying cycles. Familiarity with sales platforms and ability to design content for account-specific outreach (Outreach, Salesloft, ZoomInfo, etc). Location This role will be remotebased in Ontario, Canada. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. #J-18808-Ljbffr Twilio

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